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1. How do I place an order?
2. Do I need to register an account before placing an order?
3. By registering, will I receive updates on the latest news and promotions automatically?
By registering as our member, you will be the first to find out about our new arrivals, exclusive discounts, promotions, and flash sales.
4. What is the minimum order for delivery?
The minimum order for delivery is RM50.
5. Where do you deliver to?
6. Is there any charges for delivery?
A delivery fee of RM5 – RM20 will be charged for orders, depending on the locations. :)
7. Is your delivery service 24/7 ?
8. Do you provide same day delivery service?
9. How do I know if my order has been delivered / How to track my order?
You’ll receive an email of your confirmed order with order status “Processing”. When the order has been delivered, an email with order status showing “Completed” will be sent. If you’re using the DoReMi Fruits App, you may check your order status by tapping on the “Lorry” icon.
10. What to do if I’ve given the wrong address?
11. How do I send to business/company or residential address?
Sending to a Business Address? You’ll need to tell us whether we should either:
- Deliver to the reception.
- Drop at the guard house.
- Leave the order in the front of the house.
- Leave the order at the foyer/reception of security building or apartment block.
- Deliver to Reception/Administration Office
- There is no sheltered area to leave the goods away from street or public view
- There is no access to the building, unit/apartment or no suitable place to leave the goods
12. What if I’m not home to receive my order?
13. What if I receive a product less than satisfactory?
Please WhatsApp DoReMi Customer Service at +6016-4167002 (Penang Branch) with the product photo and order ID within 24 hours once you have received the substandard item so that we can take action on the issue.
Before discarding any item that you’re dissatisfied with, please contact us as we may collect it as part of our quality assurance action to improve on future deliveries.
14. I received incorrect items/ Items missing from order?
Please check your order on the spot when the courier delivers the goods to you. If there is any incorrect or missing item in your order, please WhatsApp us at +6016-4167002 (Penang Branch) on the spot and we will resolve the issue accordingly.
15. I have questions. How do I reach DoReMi? / What is DoReMi Customer Service Operating Hours?
Should you if have any enquiries, please do not hesitate to contact DoReMi Customer Service at +6016-4167002 (Penang Branch) to clear your doubts.
Our office hours are from 9AM – 6PM on Monday – Friday and closed on weekends & Public Holidays.