FAQs

1. When will I receive my order?

If you place your order before 1PM, we’ll process your order for delivery on the same day. For orders placed after 1PM, we’ll process your order for next day delivery. Alternatively, you could leave a remark on your preferred delivery time before the checkout. Delivery is available from Monday to Saturday in Penang & certain areas in Kulim. Also, we’re expecting to expand our KL delivery in May 2021. Stay tuned with us!

 

2. Is there any charges for delivery?

FREE delivery for order RM150 and above. A delivery fee of RM5 will be charged for orders between RM50 to RM149.99, depending on the locations. Locations such as Tanjung Bungah, Batu Ferringhi, Kulim etc will expect a RM7 delivery fee for orders between RM50 to RM149.99.

Fret not, we provide self-pick-up option at the Bukit Minyak outlet as well! :)

 

3. How do I know if my order has been delivered / How to track my order?

You’ll receive an email with your confirmed order. If you’re using the DoReMi Fruits App, you’ll also receive a notification on the status of your order.

 

4. What to do if I’ve given the wrong address?

Please be very careful in providing us the correct and up to date address. If you provide us an incorrect address, we’ll deliver your order as per your instructions. We do not bear any responsibilities for the mistake.

 

If we’re unable to deliver to the incorrect address and the order is returned to our dispatch, we can re-deliver if you have reached out to us. However, there will be a charge of 50% of the original order cost plus an additional delivery charge.

 

5. How do I send to business/company or residential address?

Sending Fruits to a Business Address? You’ll need to tell us whether we should either:
● Deliver to the reception.
● Drop at the guard house.

 

Sending Fruits to a Residential Address? You’ll need to tell us whether we should either:
● Leave the order in the front of the house.
● Leave the order at the foyer/reception of security building or apartment block.

 

Please note that if the courier does not deem it safe to leave the order, it will be returned to dispatch. A courier may deem a delivery location unsafe if:
● There is no sheltered area to leave the goods away from street or public view
● There is no access to the building, unit/apartment or no suitable place to leave the goods

 

Sending Fruits to a School, Hospital or Government Department? You’ll need to tell us whether we should either:
● Deliver to Reception/Administration Office

 

6. What if I’m not home to receive my order?

If you think that you may not be home in time to receive your scheduled delivery, please call DoReMi Customer Service at 04-5075002 or +6016-4167002.

 

7. What if I receive a product less than satisfactory?

✔ Please whatsapp DoReMi Customer Service at +6016-4167002 with the product photo and order ID so we can take action on the issue.

✔ Before discarding any item that you’re dissatisfied with, please contact us as we may collect it as part of our quality assurance action to improve on future deliveries.
✔ Please contact us within 24 hours once you have received the substandard item so we can take care of it accordingly.

 

I received incorrect items/ items missing from order?
✔ Please check your order on the spot when the courier delivers the goods to you. If there is any incorrect or missing item in your order, please contact us on the spot and we will resolve the issue accordingly.

 

 

8. Do I need to register an account before placing an order?

Yes. You need to register to be a member (free sign up!) before you place order with us. As a member, you get to explore plenty of member's exclusive perks, such as earning and redeeming points, double points rewards, as well as special birthday promotion. It is just our way of saying that we appreciate you!

 

9. By registering, will I receive updates on the latest news and promotions automatically?

By registering as our member, you will be the first to find out about our new arrivals, exclusive discounts, promotions, and flash sales.

 

10. Where do you deliver to?

DoReMi delivers to the whole of Penang, including Mainland, Penang Island and certain areas in Kulim. We’re expecting to expand our KL delivery in May 2021. Stay tuned with us!

11. I have questions. How do I reach out to DoReMi?

Should you if have any enquiries, please do not hesitate to contact DoReMi Customer Service at +6016-4167002 to clear your doubts. Alternatively, you could call 04-5075002 for us to serve you.

Our office hours are from 8AM – 7PM on Monday – Saturday. We’re closed on Sundays. Happy shopping!